Crucial Conversations Book Pdf. Recognize the purpose behind the strategy: Key lessons from “crucial conversations” 1.
Notice physical signals • sweaty hands, dry mouth or eyes, loud heartbeat notice emotional signals • scared, hurt, angry notice behavioral signals. How to navigate a sensitive conversation. Crucial conversations blend intellectual (iq) and emotional (eq) intelligence to enable effective conversations.
Instead, pick up the key ideas now.
Crucial conversations blend intellectual (iq) and emotional (eq) intelligence to enable effective conversations. Creating division on controversial grounds. A higher level/more encompassing goal 4. If you don’t already have the book, order the book or get the audiobook for free to learn the juicy details.